COVID-19 Visitor Access

Visitors are currently restricted at all WDHS facilities including:

  • Hamilton Base Hospital
  • Hamilton House – Allied Health
  • Frances Hewett Community Centre
  • The Birches Residential Aged Care
  • The Grange Residential Aged Care
  • Penshurst District Health Service
  • Coleraine District Health Service
  • Merino Community Health Centre
  • National Centre for Farmer Health

Visiting Hamilton Base Hospital (as of 30 November 2020)

  • Restricted visiting hours apply Monday to Friday between 10am and 6pm and weekends between 3pm and 6pm (exemptions apply for palliative care, children under 18, maternity and critically ill patients);
  • There are no limits on the purpose of visits, the number of visitors, or the length visits;
  • Density limits apply to patient rooms (a maximum of 2 visitors at one time);
  • Patients with suspected or confirmed COVID-19 will not be able to have visitors unless approval is granted by the Chief Medical Officer; and
  • People of any age can visit the hospital.

Visiting Allied Health / Frances Hewett / Merino:

  • Clinic appointments are limited to the client and one support person;
  • The Social Support Group is progressively recommencing;
  • Group activities including Cardio Rehab and Healthy Leg Club are progressively recommencing; and
  • Telemedicine consultations are encouraged, where clinically appropriate.

All visitors must:

  • Be temperature checked and screened on entry
  • Use the hand sanitiser provided
  • Not visit if unwell
  • Wear a face mask

Visiting aged care facilities

From Monday 30 November, the following visitor access restrictions will apply, as long as physical distancing (1.5 metres) is maintained

Aged Care Hamilton / Coleraine / Penshurst:

  • Restricted visiting hours apply Monday to Friday between 10am and 5pm and weekends between 1pm and 4pm (exemptions apply for palliative care and established patterns of care);
  • Density limits do not apply to a resident’s private room (to prevent overcrowding, density limits apply to shared rooms);
  • A small number of designated communal visiting areas will be established at each aged care facility (density limits apply);
  • There are no limits on the number, reason or duration of visits;
  • All visitors over the age of 12 must wear face masks, unless they have a specified exemption;
  • Residents with suspected or confirmed COVID-19 will not be able to have visitors unless approval is granted by the Chief Medical Officer; and
  • Under current restriction levels, residents can leave their care facility for any reason.

Family and loved ones wishing to visit a WDHS Aged Care Facility, The Grange, The Birches, Coleraine and Penshurst campuses are still asked to contact their relevant customer service officer to arrange an appointment.

All visitors to aged care must

  • Be temperature checked and screened on entry
  • Use the hand sanitiser provided
  • Not visit if unwell
  • Wear a face mask
  • Provide proof of a recent flu vaccination prior to entry.

We appreciate your ongoing patience, as we continue to monitor the changing situation.
Should there be an increase in identified active COVID-19 cases in our local community we will immediately make changes to visiting arrangements, which may include ‘locking down’ each of our campuses.

Changes to other services / programs

People requiring access to the following areas in Hamilton should present to the Main Entrance at Hamilton Base Hospital

  • Cancer and Dialysis Centre
  • Bendigo Radiology
  • Pre-Admissions (surgery)
  • Admissions
  • Antenatal visits

Clients with existing appointments with visiting specialists will be contacted to discuss video or teleconferencing optionsCommunity Transport Program

Community Transport & Volunteer Program

  • Community Transport has recommenced; and
  • Volunteer program is progressively recommencing

Hospital Opportunity Shop
Currently open Monday to Friday 10am to 3pm. Please make donations within opening hours.

Healthy Leg Club

The Healthy Leg Club is now open for small group sessions every Friday from 10am to 12pm and 12.30pm to 2pm. Bookings are essential, Please call (03) 5551 8450 to join a session.

The following will be re-opening on a limited capacity in the next fortnight ( Nov 1 – Nov 14 2020)

  • Falls Group
  • Pulmonary Rehab
  • Orthopaedic (Prehab & Rehab) Group
  • Diabetes Exercise
  • Mums and Bubs
  • Hydrotherapy

Clients currently awaiting these services will be contacted to organise bookings. If you do not have a current referral and require any of the above services, please contact Primary and Preventative Health Intake/Reception on 5551 8222.

The following services remain closed until further notice:

  • Cardio Rehab
  • Baby Makes Three
  • Cancer Support Group
  • Cardiac Support Group
  • Diabetes Exercise
  • Parkinson’s Support Group
  • Carer’s Support Group
  • Cancer Wellness
  • Respiratory Support Group

Cancelled Coleraine and Penshurst Campus services

  • External activities and entertainment (ie. concerts)
  • Group activities
  • School and Kindergarten groups
  • Hairdresser
  • Clergy (routine)
  • Non urgent appointments/services ie. hearing tests, eye tests
  • Church services
  • External Anzac Day services
  • Shopping

The Green Bean Cafe remains closed to the public

Toilets are no longer available for public use

For further queries contact Western District Health Service on 03 5551 8222

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