COVID-19 Visitor Access

Visitors are currently restricted at all WDHS facilities including:

  • Hamilton Base Hospital
  • Hamilton House – Allied Health
  • Frances Hewett Community Centre
  • The Birches Residential Aged Care
  • The Grange Residential Aged Care
  • Penshurst District Health Service
  • Coleraine District Health Service
  • Merino Community Health Centre
  • National Centre for Farmer Health

Visiting Hamilton Base Hospital (as of 23 July 2020)

  • Patients can have one visitor per day for a maximum of one hour
  • Visitors must be 18 years and over
  • Visiting hours are between 3pm and 6pm
  • Maternity patients – only one partner / support person, designated by the woman in the birth suite. Once on the maternity ward and partner leaves the hospital post birth, one partner / support person for two hours per day.
  • Patients attending the Emergency Department can have one visitor (for a maximum of one hour)
  • People attending an outpatient appointment can be accompanied by one support person
  • Two visitors are allowed at any one time for end of life support

All visitors must:

  • Be temperature checked and screened on entry
  • Use the hand sanitiser provided
  • Not visit if unwell
  • Wear a face mask
  • Remain in patient rooms (not communal areas).

Visiting aged care facilities

Family and loved ones wishing to visit a WDHS Aged Care Facility, The Grange, The Birches, Coleraine and Penshurst campuses are to contact their relevant customer service officer to arrange an appointment.

The following visiting options and guidelines apply in aged care

Virtual visiting (preferred)
Arranged by pre-appointment and scheduled with facility.

Visitor room (preferred)
One visitor, once a day (please note visits cannot be split or time shared). These visits are
limited to 30 minutes a day to ensure all families are given an opportunity to see their loved

Established pattern of care
One visitor at any one time where the visitor’s presence at the Aged Care Facility is for the
purposes of providing essential care and support necessary for the resident’s immediate
physical wellbeing and optimising their care.

End of life support
Two visitors at any one time for the purposes of end of life support.
Please note, visitors are not permitted for suspected or confirmed COVID-19 cases, unless
prior approval is granted by the WDHS Chief Medical Officer.

All visitors to aged care must

  • Be temperature checked and screened on entry
  • Use the hand sanitiser provided
  • Not visit if unwell
  • Wear a face mask
  • Provide proof of a recent flu vaccination prior to entry.

We appreciate your ongoing patience, as we continue to monitor the changing situation.
Should there be an increase in identified active COVID-19 cases in our local community we will immediately make changes to visiting arrangements, which may include ‘locking down’ each of our campuses.

Allied Health / Frances Hewett / Merino

  • Only 1 support person for a person attending an outpatient appointment.
  • The Social Support Group will remain closed;
  • Other group activities including Cardio Rehab and Healthy Leg Club will remain closed; and
  • Vulnerable group clients will be offered one-on-one services.

Changes to other services / programs

People requiring access to the following areas in Hamilton should present to the Main Entrance at Hamilton Base Hospital

  • Cancer and Dialysis Centre
  • Bendigo Radiology
  • Pre-Admissions (surgery)
  • Admissions
  • Antenatal visits

Clients with existing appointments with visiting specialists will be contacted to discuss video or teleconferencing options

Community Transport Program
Community Transport will only be available for patients receiving essential local clinical treatments (i.e. radiotherapy). Community Transport to Melbourne and hot spot areas has been cancelled.

Hospital Opportunity Shop
Closed until further notice – please call Helping Hands on 1800 943 131 if you require clothing.

Cancelled Group sessions

  • Social Support Groups
  • Falls Group
  • Healthy Leg Club
  • Cardio Rehab
  • Baby Makes Three
  • Pulmonary Rehab
  • Cancer Support Group
  • Orthopaedic (Prehab & Rehab) Group
  • Cardiac Support Group
  • Diabetes Exercise
  • Parkinson’s Support Group
  • Mums and Bubs
  • Carer’s Support Group
  • Cancer Wellness
  • Respiratory Support Group
  • Hydrotherapy

Cancelled Coleraine and Penshurst Campus services

  • External activities and entertainment (ie. concerts)
  • Group activities
  • School and Kindergarten groups
  • Hairdresser
  • Clergy (routine)
  • Non urgent appointments/services ie. hearing tests, eye tests
  • Church services
  • External Anzac Day services
  • Shopping

The Green Bean Cafe remains closed to the public

Toilets are no longer available for public use

For further queries contact Western District Health Service on 03 5551 8222

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