What is Telehealth?

Western District Health Service is committed to providing the best care to its patients as close to home as possible. Telehealth is the use of technology (usually video) to provide healthcare over a distance. Using telehealth, you can have an appointment with your clinician by video. You can do this from your home, with your local GP or at your local health service.

Access your video consultation

Please visit our Telehealth Clinics page to view the clinics we are running via Telehealth. View WDHS Telehealth Clinics

Additional services to come

If the service you attend is not listed, it means that service does not currently offer telehealth access – but health services across Victoria are adding telehealth access to services all the time! Please don’t hesitate to ask your clinician at your next appointment whether attending via telehealth may be appropriate for you.

Telehealth equipment and access ↓ 

Benefits and disadvantages of telehealth ↓ 

Help and support

 

If you require further assistance with making your video call, please call the telephone number on your appointment letter.

Telehealth equipment and access

What equipment is needed?

Either you or your local health professional will need the following:

  • A computer (Windows or Mac), or tablet or smart phone
  • A webcam (built in or USB)
  • A microphone (usually built in to most laptop computers or webcams) and speakers
  • A reliable internet connection
  • A contact number in case there are delays or problems connecting
  • A private well-lit area where you will not be disturbed during the consultation

How do I request telehealth?

Ask your doctor, nurse or healthcare team during your appointment if you are interested in a telehealth video consultation. If it is appropriate they will book a telehealth video consultation for you.

Consider asking if your local GP could or should be involved. If so, an appointment time that suits both sites will be coordinated, if possible.

Benefits and disadvantages of telehealth

What are the benefits of Telehealth?

  • Less or no travel time
  • Less disruption to your usual routine
  • Your local healthcare professional (e.g. GP, practice nurse, or other) may be involved
  • Increased independence
  • Greater flexibility for appointments

What are the potential disadvantages of Telehealth?

  • The remote clinician is unable to physically examine you – but you may be able to be supported by a local health care professional
  • The video may fail, although this is rare and the consultation can usually be completed by phone
  • Video consultation may not always be clinically appropriate. Your clinician always has the final say.
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