Visitor Restrictions / Cancelled Services


WDHS has closed ALL of its facilities to VISITORS from Monday March 23

  • Hamilton Base Hospital
  • Hamilton House – Allied Health
  • Frances Hewett Community Centre
  • The Birches Residential Aged Care
  • The Grange Residential Aged Care
  • Penshurst District Health Service
  • Coleraine District Health Service
  • Merino Community Health Centre
  • National Centre for Farmer Health

Exceptionswho can visit

  • A Partner / nominated support person can visit the Midwifery Department x 1 person
  • Children who are in hospital can be supported by ONE parent at a time
  • Palliative care – a maximum of 2 nominated visitors (please call the Nurse Unit Manager of the facility to confirm the nominated visitors)
  • Carer/nominated support person can accompany a consumer with a disability x 1 person

People requiring access to the following areas in Hamilton may present to the Main Entrance at Hamilton Base Hospital

  • Cancer and Dialysis Centre
  • Pathology
  • Radiology
  • Pre-Admissions (surgery)
  • Admissions
  • Antenatal visits

The Green Bean Cafe is closed to the public

Public access to toilets is closed

People who are unwell should enter via the Emergency Department Entrance (Hamilton)

Clients with existing appointments with visiting specialists will be contacted to discuss video or teleconferencing options.

Allied Health clients with confirmed one-on-one appointments may enter the Allied Health Building (clients only).

Cancelled / reduced services – subject to change

Community Transport Program
Community Transport will only be available for patients receiving essential clinical treatments (ie radiotherapy)

Hospital Opportunity Shops
Closed until further notice – please call Helping Hands on 1800 943 131 if you require clothing.

Group sessions – cancelled

  • Social Support Groups
  • Falls Group
  • Healthy Leg Club
  • Cardio Rehab
  • Baby Makes Three
  • Pulmonary Rehab
  • Cancer Support Group
  • Orthopaedic (Prehab & Rehab) Group
  • Cardiac Support Group
  • Diabetes Exercise
  • Parkinson’s Support Group
  • Mums and Bubs
  • Carer’s Support Group
  • Cancer Wellness
  • Respiratory Support Group
  • Hydrotherapy

Coleraine and Penshurst Campus services – cancelled

  • External activities and entertainment (ie. concerts)
  • Group activities
  • School and Kindergarten groups
  • Hairdresser
  • Clergy (routine)
  • Non urgent appointments/services ie. hearing tests, eye tests
  • Church services
  • External Anzac Day services
  • Shopping

We understand this may cause concern for some members of our community, however, social distancing measures are seen as the best defence in delaying the spread of the virus.

We have introduced our new ‘helping hands’ hotline to assist people who are vulnerable and require additional support at this time. To contact the hotline call 1800 943 131 between 9am and 4pm weekdays.

Thank you for your ongoing support. If you have any queries or concerns, please contact Western District Health Service on
03 5551 8222.