The Intake Coordinator assists clients and community members to identify areas of concern impacting on their wellbeing and enables them to access appropriate support services. Clients / carers or family members fill out an Initial Needs Identification (INI) form at their first appointment or by request. The form is a simple screening tool that invites clients to indicate concerns.
The Intake Coordinator will contact the client to discuss concerns and identify additional needs. Information and education is presented to the client about appropriate services. Referrals to other services can be arranged if required.
An INI form is completed by all clients accessing an allied health service, a HACC service from the Southern Grampians Shire Council, and is available to community members requiring additional support. Forms are available from reception at the Hamilton House Allied Health Centre or can be mailed out by request.
Clients, or their carers, fill out an INI every 12 months. Completion of the form is optional. Assistance is available from the Intake Coordinator to fill out INI forms. All forms should be returned to the Intake Coordinator via the Hamilton House Allied Health Centre reception
Referrals are accepted from all sources, including enquiries directly from clients.